A Story of Integrity
When a passenger realized they had left a valuable ring in a Terminal 3 restroom, panic quickly set in. Within 25 minutes of reporting the loss, DXB's dedicated lost and found team had located and returned the item, demonstrating the airport's commitment to passenger care.
World-Class Lost and Found
Dubai Airports maintains one of the most efficient lost property systems globally. Items are catalogued, secured, and traceable within minutes of being found. The team handles over 30,000 items annually, with a high recovery rate for reported losses.
Staff Recognition
The incident is one of many highlighting the honesty and dedication of DXB employees. Regular recognition programs celebrate staff who go above and beyond, fostering a culture of integrity throughout the organization.
What To Do If You Lose Something
Report losses immediately at any information desk or through the DXB app. Provide detailed descriptions and your contact information. Most items found within terminals are returned within 24-48 hours if properly reported.
